Free National Lotto Privacy Policy

Lotto Media Ltd trading as Free National Lotto (“FNL” / “we”) collects information from our clients and potential clients at several different points on (“Website”) as well as various other types of correspondence including, but not limited to, email, telephone communication, post, questionnaires and through face to face meetings.

This Privacy Policy along with FNL's full Terms and Conditions and Cookie Policy sets out the way FNL stores, analyses and uses your personal data and the reasons it in the way we do. By accessing the Website as well as providing FNL information by email, post, in person, by phone or any other method of communication you are both accepting and consenting to FNL’s use of your personal data, as set out in this policy.

Information/Data Collected

The following personal information/data relating to you may be collected by FNL:

Personal Information/data provided by the user:

You may provide FNL with personal information through forms/fields on the Website, as well as by email or phone. This information may include your name, postal address, email address and phone number (either mobile or landline).

We will not actively collect, store or use personal data from you that is considered ‘sensitive’ such as ethnic origin, medical information, or trade union membership. If you choose to disclose this information to FNL or FNL’s agents then that is your choice but you should try to ensure that it is only given when necessary.

Other information/data we collect

As well as personal data we also automatically collect some information to help analyse, hone and improve the Website and service, including:

  • A user’s technical information such as the IP (Internet Protocol) address with which your computer or device is connected to the internet, the type of internet browser you are using including the type and version, your operating system, platform and also your time zone.
  • Technical Information about the individual visits you make to the Website including the URL (Uniform Resource Locators), the clickstream to, through and from the Website (including date and time); the individual pages you visited and/or searched for; page load times, the length of stay on individual pages, how you interact with the individual pages, the methods you have used to navigate away from individual pages, and finally any personal phone number used to contact FNL or FNL’s agents.

Personal Information Usage

FNL uses your personal information to contact you (by email, phone, or post), to update you on our services and changes to our services, seek additional information from you, send you marketing offers from selected partners, to send you information that you have requested, and also send you information about any services or related services that we deem may be of interest to you. We may record any information we gain as a result of this correspondence so that we can continue to improve and hone our service in the quest of providing our users with the best quality service, and also to comply with any legal obligations or changes to regulation.

FNL uses the additional technical information we collect to make sure that our Website and our other forms of communications with you are presented in the most effective way possible. It also enables us to make sure the administration of the Website (including testing, analysis and the resolution of any other technical issues) is effective, that the other methods for collecting your data are secure and efficient, that communication (including marketing messages) with you via all methods is suitable.

Personal Information Sharing

In a limited number of situations FNL may share your personal information with others, including:

  • We will share your personal information amongst FNL group companies, which includes companies that wither own/partially own FNL, or entities that are owned/partially owned by FNL.
  • FNL works closely with selected partners who are chosen for the purpose of providing administrative support, and/or collecting and storing your information. These partners may also provide FNL with assistance in methods of communication with its users.
  • We may share technical information (mentioned above) with search engine providers and analytics companies that enable us to improve and optimise the Website for our users.
  • In certain circumstances FNL may be required to disclose your information if required to do so by law. FNL will only do this if it is believed that disclosure is absolutely necessary to comply with associated legal processes, court orders, or other judicial proceeding served on us.
  • If FNL goes through a business transition such as being acquired by another company, merging with another company, or selling all or a portion of its assets, your information is likely to be part of the assets transferred.

Personal Information Storage

All personal information provided by the user to FNL will be stored on secure server space and your data will be treated securely and in accordance with this privacy policy.

FNL will use industry best practices to ensure strict data security procedures and features are used to try and prevent unauthorised access to user data/information.

In certain circumstance your information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). If this occurs FNL will make sure that it takes all steps reasonably necessary to ensure that your data is transferred securely, although please be aware that the transmission of information is not completely secure, particularly via the internet.


Please be aware that the Website contains links to other companies’ sites and whilst we strive to make sure that we only work with credible businesses/sites FNL is not responsible for their privacy practices.

The website may also use online survey platforms such as Pollfish or Google Surveys through which their advertising partners may conduct surveys to the users of websites (such as FNL) or applications. In these circumstances the Website will use and enable Pollfish or Google Surveys cookies for effective administration of the service. If a user responds to the survey then data collected will be associated with your answers to the questionnaires.

By using this website you also accept the privacy policy of Pollfish, Google Surveys or any other similar survey service provider and also allow the placement of the associated cookie in your system to allow the correct processing of data. If you are not happy for this to occur then you can disable third party cookies in your browser settings. For further information you can also look at the Pollfish or Google Surveys sites.

Changes to FNL Privacy Policy

FNL reserves the right to make updates to this Privacy Policy to reflect company changes and respond to valued customer feedback. We recommend that you periodically check the Privacy Policy to make sure that you are still happy to adhere to all terms herein.

Your Rights and Contacting Us

As a valued user of FNL we grant you the right to ask us not to use your personal information for marketing purposes and/or to ask that you be removed from our database of users. If you wish to exercise this right then please send us an email to unsubscribe at [email protected] or alternatively click on the link in the footer of one of our emails.

FNL adheres to the The Data Protection Act 1998 which gives you the right to access the personal information we hold for you. If you wish to exercise this right please contact us by email at [email protected] although please note that this request is subject to a £10 fee which will cover our costs in providing this information to you.

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